At Memorial Square Dental, as an NE Calgary Dentist, we believe that clarity and good communication are the keys to a good and respectful relationship. To ensure your next dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our office procedures. Please feel free to call us at (403) 273-7666 with any questions you may have.
Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations.
We also extend the option of direct billing (also called assignment) for those insurance plans who support it. However, a valid credit card must be on file for any portion not covered by your insurance.
To help our patients, we like to help you keep track of your upcoming dental appointment. As a courtesy, we send out reminder emails to you 2-3 weeks before a requested appointment and make confirmation calls or emails two days before hygiene appointments. As well, we send a courtesy text reminder or phone call the day before all appointments. Although we will make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment.
Due to continuous high demand in prime appointment times, we require a minimum of two business days’ notice per appointment should you need to reschedule or cancel your appointment. When insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.
At Memorial Square Dental, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain a high level of dental and overall well-being.
